Guest Policies
To ensure comfort for all guests and maintain our facilities to the highest standard, please review the policies below before your stay.
Damage Policy
To ensure guest comfort and maintain our facilities, the following charges apply for any damage during your stay. Applicable to stains including blood, makeup, dye, stew, etc.
| Item | Charge |
|---|---|
| Duvet Cover / Bed Spread Stain or Damaged | ₦10,000 |
| Pillowcase Stain or Damaged (per one) | ₦5,000 |
| Towel Stains or Damaged | ₦10,000 |
| Wall Stains | ₦10,000 |
| Lost or Damaged Key Card | ₦10,000 |
| Lost or Damaged Remote Control | ₦10,000 |
| Lost or Damaged Cup / Saucer | ₦2,000 |
Refund Policy
Refunds will be processed through the original payment method unless otherwise specified.
Kindly note that refunds may take 48–72 hours to reflect in your account.
Cancellation Policy
Cancellations will be processed through the original payment method unless otherwise specified.
A 25% cancellation fee of the total amount paid will be applied.
Refunds for cancellations may take up to 72 hours.
Questions about our policies?
Our team is available 24/7 to help.